Terms and Conditions

BinaryOnline is owned and operated by Zola LTD 14 Tsar Osvoboditel Blvd. 1000 Sofia Bulgaria.

Important Notice:

Please read the following Terms and Conditions carefully before completing your registration with BinaryOnline. By clicking on “Accept”, “I agree” or “Continue”, as the case may be, and therefore registering and/or using the company’s services, you confirm and acknowledge that you have read and understood these terms of use and user license agreement, that you comprehend the content at your disposal and that you agree to be bound by all the outlined terms and conditions. If you disagree to any or all of the terms and conditions set forth in this agreement, do not access or use this website.

1. General Terms

The following describes the conditions which applies to the services available on the domain of binaryonline.com (henceforth “Our Site”). For any queries, use the Live Customer Support Button located at the bottom right of the page.

Alternatively, you can send us an email on [email protected] This site is available to anyone with internet access around the world. BinaryOnline Inc. (“BinaryOnline”, “the Company”, “we”, “our”, “us”) reserves the right to change these Terms and Conditions at any time. Any change in these Terms and Conditions will be effectuated by posting a new or a modified version of the Terms and Conditions on our site.

The company reserves the right to make any change to the site’s content and/or the trading platform, including any part of it, regarding trading products and/or features, and/or the software that are in use for the site or the platform.

2. Online Services Agreement

This agreement is equally applicable to both the Site and trading platform, and to the electronic content and / or software which are currently obtainable on the Site that provides the clients with realtime information on exchange rates of currencies, and the program transaction services relating to binary options trading or financial market trading via internet, telephone or fax, and any other features, content or services that BinaryOnline may add later (the “Services”).

3. Membership Eligibility

Please note that the Services are available and reserved only for individuals or businesses that can establish a legally binding contract under the laws applicable in their country of residence.

Our Services are also not available to people aged under 18 or anyone who have not attained the legal age (“Minors”). If you are a minor, you cannot use this service. PLEASE DISCONTINUE USING THIS SITE IF YOU DO NOT MEET THE LEGAL AGE REQUIREMENT.

Likewise, we are not to be held responsible for this site’s unauthorized use by minors in any manner or another. Customers are also informed that they are solely responsible for any decision they undertake in relation to binary options trading. Stressing further on the above outlined provision, BinaryOnline disclaims any responsibility for auditing and/or checking your level of knowledge and/or experience in binary options trading, and any liability for damages and/or loss suffered as a direct result and/or indirectly from your use of the Site. It is the same for any transaction and/or use of the Services. Without limiting the abovementioned provisions, our Services are not available in areas where their use is illegal and BinaryOnline reserves the right to refuse and/or cancel access to its Services to anyone at its sole convenience.

Please note that Canada forms part in the list of countries where unlicensed binary options trading is restricted, BinaryOnline therefore does not accept clients from Canada and its jurisdictions.

4. Fraud

BinaryOnline strictly forbids any person to misuse its trading platform, clients and nonclients alike, as well as having recourse to any third parties intermediate, which includes any person, any devices or arrangements or any other means, to commit any fraudulent activities. This prohibition is also applicable in terms of law infringement, interfering with affiliates or producing unsubstantial information in regards to the BinaryOnline website. The company furthermore will not accept any case where features of the website are being abused of. The Company and/or Affiliates shall have its own basis of gauging fraudulent activities at its sole discretion.

5. Registration Information and Requirements

For any new registrations, clients will have to provide the company with some specific identification information. Clients are hereby warned that their account details are under their responsibility and that the company will not be accountable if ever a client’s account undergo any damage caused by reason of any act or omission resulting in improper or illegal use of their account. During the registration process, clients need to provide accurate and complete information about themselves. There should be no attempt in impersonating another person or entity, and/or any attempt to hide their identity for any reason whatsoever. Clients registering as a commercial entity, should be able to declare the required authority to bind that entity to this Agreement. Note that BinaryOnline carefully treats the information provided by clients and maintains effective and transparent procedures for reasonable prompt complaint handling for existing and potential retail clients. We likewise keep records of complaints and measures taken for complaint resolution. The purpose of this procedure is to ensure fair and consistent dealing with client complaints whilst striving to provide the highest level of customer service.

7. Limited License

BinaryOnline grants you a limited nonexclusive, nontransferable license to access and use the Site (henceforth “the License”) and this License wholly depends on your compliance with the terms of this Agreement. By signing this agreement, you hereby agree not to resell or make the Site available to any other person, and you refrain from copying, selling any documents/materials existing on the site, without prior consultation and written consent from BinaryOnline. To avoid any doubt, you will be liable and bound by any unauthorized use of the Site, in violation of this section. You agree to use all the information received from the information systems of BinaryOnline for the sole purpose of performing transactions in the limits of the Site only. In terms of the communication mediums put at your disposal on the site, you agree not to use any of these electronic communication features for any illegal, abusive, intrusive, obscene, threatening or hateful purpose, as well as harassment and vilification in the privacy of others. The license granted hereunder shall terminate if BinaryOnline considers that any information provided by you, including your email, is no longer current or accurate, or if you fail to comply with any terms or conditions of this agreement and all rules and guidelines for each service. It will be the same if BinaryOnline determines that you have committed a crime on the BinaryOnline trading platform (including, without limitation, the conclusion of a transaction outside the market rates). In the event of violation of this provision, you agree to cease accessing the Services. BinaryOnline, can accordingly, at its own discretion and with or without notice terminate your access to all or part of the services, close any transactions, remove and discard any information or content within a Service.

8. Risk Disclosure

YOU AGREE TO USE THE SITE AT YOUR OWN RISK.

When agreeing to the Terms and Conditions of the site, it is understated that you know beforehand that binary options trading is risky. This site is solely for customers who are able to withstand the loss of any money they invest and who understand the risks and have experience in taking risks in financial markets. Binary trading could lead to a loss of some or all of your initial investment and hence you should not invest money that you cannot afford to lose. Make sure to get acquainted to all the risks associated to binary options trading and if need be, to seek advice from an independent financial advisor in case of doubts.

9. Financial Information

Note that BinaryOnline can offer you a wide range of financial information that is generated internally from agents, suppliers or partners (henceforth “Third Party Providers”). This includes, but is not limited to financial market data, quotes and news, analyst opinions and research reports, graphs and data (“Financial Information”). Nevertheless, the financial information provided on this Site is not an intentional investment advice. BinaryOnline offers Financial Information only as a Service. BinaryOnline and its Third Party Providers do not warrant the accuracy, timeliness, completeness or correct sequencing of the Financial Information, or results of your use of this financial information. The financial information may promptly become unreliable for various reasons, including, for instance, changes in market conditions or economic circumstances.

Neither BinaryOnline nor its Third Party Providers are required to update the information or opinions included within the Financial Information, and we can interrupt the flow of Financial Information at any time without notice. You are at all times called to verify the reliability of the information on the Site and its suitability for your needs. We exclude all liability for any claim, damage or loss of any kind caused by information contained in the Site or referenced by the Site.

11. Trading Cancellation

BinaryOnline has the right to cancel a transaction and/or refuse to distribute profits to any person if it has adequate reasons or evidence of the following:

  • A person’s activities on the Site may be illegal.
  • Binaryonline may be harmed by any fiscal or pecuniary damage due to anyone’s activities.
  • Binaryonline considers that one or more operations on the Site were made in violation of this Agreement.

12. Refund Policy

BinaryOnline follows a strict withdrawal procedure which consists of the following:

  • Prior placing any withdrawal request, customers should ensure that their trading account is fully compliant and meets the requirements set by BinaryOnline’s Compliance Department.
  • Late document submissions will result in delaying the withdrawal process.
  • When a withdrawal request is submitted, BinaryOnline may take up to 3 business days to process the request.
  • When your application is approved please wait for 5 to 7 additional days before seeing your funds in your account. The funds will not take more than 21 business days before appearing in your bank account.
  • BinaryOnline requires telephonic approval to finalize the withdrawal procedure. But as explained, no withdrawal will be processed in instances where compliance documents are missing and where a trading account has been termed as fraudulent.
  • BinaryOnline charges a tariff of 10% of the withdrawal amount requested if a turnover of 200 is not satisfied. This tariff is also valid when a withdrawal request is placed but the customer’s account has not been verified.
  • BinaryOnline uses the ‘source to source’ policy when processing withdrawals, i.e if a trader has used a specific method to deposit funds in his/her trading account, the same payment technique will be used to process the withdrawal.
  • BinaryOnline can process profits withdrawal via Bank Wire Transfer upon specific request by a trader.
  • The company reserves the right to choose the withdrawal method, without being committed to any method.

Withdrawal Charges

BinaryOnline charges a fee and is applicable for the different withdrawal methods used:

  • Wire Transfers50 USD/GBP/EURO
  • Credit Card25
  • USD/GBP/EURO (Note that a Processing Fee is also applicable for credit card withdrawals)
  • Processing Fee for Credit Cards:
  • USD10 or GBP5 or EUR7
  • Epayments25 USD/GBP/EURO Minimum Withdrawal Amounts

Basically, the Minimum Amount that can be withdrawn are as follows:

  • Credit Card100
  • Bank Wire Transfer250 (note that a profit of at least 250 should be obtained in order to use this withdrawal method)
  • EWallet100
  • Customers withdrawing a minimum of $250 by bank wire transfer, will have to pay an additional charge of $50 as per BinaryOnline’s terms and conditions. There are no limits to the amount customers are allowed to withdraw from their trading account. Nevertheless, withdrawal requests should be aligned with BinaryOnline’s terms and conditions, matching the required trading volume. However, in the case of withdrawal requests by Credit Card, the maximum withdrawal amount cannot exceed $20k. The Credit Card limits are as follows:
  • 3 cards per account
  • 10 transactions per card
  • $50k maximum amount withdrawal per card per month

In the event that your trading account has been alleged with any kind of fraudulent activities or arbitrage, your account will have to undergo close investigation. During this specific period, you shall receive only 10% of your withdrawable capital on a monthly basis, excluding any trading benefits associated to the account as from when the investigation has started. Following the completion of the inquiry, the remaining withdrawable amount will be transferred to your account. If ever, your trading account has been termed as fraudulent, sanctions will be taken.

Please refer to the Fraud and the above section of the Terms and Conditions. Furthermore, refunds are carried out in terms of Bonuses, i.e the refunded amount cannot be withdrawn unless the conditions specified in BinaryOnline’s Bonus Policy are met.

13. Complaint and Dispute Policy

Under the event of disagreement towards the services provided by BinaryOnline ; users, account holders and clients are advised to register the complaint as per the procedures implemented.

The purpose of the procedure is to ensure fair and consistent complaint handling whilst striving to provide the highest level of customer service.

Customers are hereby required to provide BinaryOnline, in electronic form, details of the disagreement towards the services offered.

To ensure swift response and fair judgement, the user should provide the following:

  • References of any correspondence between the customer and BinaryOnline.
  • Time of availability and valid contact details.

If the user initiates a dispute against BinaryOnline, the latter is required to provide the following:

  • Customer’s name, account number and email address used to register
  • Explicit details about the disagreement towards the services
  • Evidence that sustains the complaint.

Following the investigation conducted in due form, in case the user decides to terminate the contract, the latter will be required to follow the contract termination procedure.

All claims must be sent via [email protected]. Company representatives may, when providing services to the Client and due to privacy rights, use alias names.

14. Bonus Policy

BinaryOnline reserves the legal right, but is in no way required to, offer bonus programs (i.e. “bonuses”, “promotions” and “benefits”) to new and regular Customers, to set the conditions of these programs and / or change them without notice to the Customer. Any bonus programs that are provided by BinaryOnline are held under the following terms and conditions:

  • Bonus programs are only available to Traders who are Fully Compliant, i.e those who have met BinaryOnline’s KYC Guidelines.
  • All bonus programs are valid for a limited period of time and can be subject to change without prior notice by the Company.
  • A received bonus earning will be added to the Customer’s account as credit, and is intended for trading purposes only – and it can be used immediately.
  • For each granted bonus credit, transaction(s) with a total value greater than or, at least, equal to Thirty (30) times the bonus earning are required. Any value below these terms will, under no circumstance, be redeemable and will be returned to BinaryOnline.
  • At least one deposit of 250 USD/EUR/GBP is required to withdraw any bonus earnings.
  • The bonus credit will be partially settled and converted into withdrawable funds instantly after closing each trade, regardless of its amount.
  • Withdrawal requests are processed within Three (3) Business Days from receiving all required information from the customer.
  • If the Customer’s trading account is inactive for more than Thirty (30) Days the company will have the right to remove the bonus from the account and return it to the Company.
  • In the event of a withdrawal, either for full or partial amount of the total deposit be requested without meeting the above mentioned terms, the bonus or earnings will be subject to cancellation immediately.
  • In the case that withdrawal of funds has been removed from the trading account, further trading transaction(s) that have taken place will result in the following actions:
  • Any loss shall be held liable by the customer.
  • Any revenue shall be deducted from the customer’s account.
  • In addition, for any “Risk Free/Insured Trades” involving any loss(es), BinaryOnline will refund the Customer with bonus funds that will automatically be added to his/her trading account. However, the Customer hereby acknowledges, agrees and understands, that if he/she withdraws, at any point, his/her initial deposit money, BinaryOnline reserves the right to cancel the Risk Free/Insured Trades” offer and all losses will be removed from the Customer’s account.
  • In instances where you receive profits after your withdrawal process has been successfully executed, BinaryOnline reserves the right to credit your bank account via Bank Wire Transfer. Please note that for a Bank Wire Transfer, the minimum amount that can be processed is of 250.
  • The terms and conditions of our bonus policy related to the turnover target, equivalent to minimum 30 times the value of the bonus amount, apply only to Binary Options trading. If you have any questions about our Bonus Terms and Conditions, please contact us.
  • When any form of bonus is received, completion of the bonus turnover requirements will have to be met, in order to perform any withdrawals. The company reserves the right to approve provisional withdrawals in accordance to the company policy at its discretion at any time. This will not affect the overall terms of withdrawal in other cases.

15. Dormant Account Policy

In case a trading account remains inactive for 30 days, it will be classified as dormant. Dormant accounts in this context refer to the trading accounts that were opened and funded but no transaction were placed within the 30 days following the funding of the account. Dormant accounts will consequently be temporarily frozen however, they can be re-activated if 20 % of the initial deposit amount is traded or a turnover of 2000 is completed. Also, traders will have to contact the Support Department to complete the necessary legal formalities.

16. Trading Competitions

BinaryOnline regularly hosts trading competitions enabling traders to compete and win the set prizes. These competitions might be organized on a weekly/monthly/yearly basis based on events. Prizes are mostly offered in terms of bonus that are credited into the winners’ accounts. The bonus follow the general bonus terms and conditions stated.

17. Limited Liability

We are committed to ensure continuity of the Services on the Site. However, we assume no responsibility for any error, omission, deletion, interruption, delay, defect, in operation or transmission, communications line failure, theft or destruction or unauthorized access or alteration of the Site or Services. We decline responsibility for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware or software, or any technical failure because of technical problems or traffic congestion on the internet, the Site or any Service.

To the extent permitted by applicable law, in no event shall we be liable for any loss or damage arising from use of the Site or Services for any content posted on or through the Site or Services, or the conduct of all users of the Site or Services, whether online or offline. IN NO EVENT, BINARYONLINE, OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS, SHALL BE LIABLE FOR ANY DAMAGES WHATSOEVER TO YOU, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE SITE OR THE SERVICES, INCLUDING WITHOUT LIMITATION, THE QUALITY OF THE USEFULNESS OF INFORMATION PROVIDED THROUGH OR AS PART OF THE SITE OR ANY INVESTMENT DECISION MAKING ON THE BASIS OF THE INFORMATION, WHETHER THE DAMAGES WERE PREDICTABLE OR NOT AND WHETHER OR NOT BINARYONLINE HAS BEEN ACQUAINTED WITH THE POSSIBILITY OF SUCH DAMAGES. LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION AND IN NO EVENT SHALL THE BINARYONLINE CUMULATIVE LIABILITY GIVEN TO YOU EXCEED THE AMOUNT OF MONEY YOU TRANSFERRED OR DEPOSITED IN YOUR ACCOUNT ON THE SITE IN CONNECTION WITH THE TRANSACTION GIVING RISE TO SUCH LIABILITY.

18. AML Procedures

Prohibited Uses: It is prohibited to abuse this Site for money laundering purposes. BinaryOnline employs best practices against antimoney laundering activities. BinaryOnline reserves the right to refuse and to terminate any business relationship, and to cancel any operation of customers who do not comply with the requirements of antimoney laundering:

Online traders should provide all information required for registration. The earnings will be paid to the person who first registered for an account online.

When a customer maintains an account through wire transfers, the gains will be distributed to the sole owner of the originating bank account. When you make deposits in this way, it is the responsibility of the live trader to ensure that the trader’s account number and the registered name of the account owner accompany every transfer to BinaryOnline.

When you fund your account using a credit card or debit card, the winnings will be distributed solely to the person whose name appears on the card used to make the deposit and will not be reimbursed on the same card.

Only one account is allowed per person. No gains can be levied on accounts opened under false names or multiple accounts opened by the same person.

BinaryOnline may, from time to time at its sole discretion, require from a customer to provide additional proof of identity such as a notarized copy of passport or other means of identity verification as deemed necessary and may, at its sole discretion, suspend an account until the required proof is provided.

19. Intellectual Property

Every content, trademark, service mark, trade name, logo and icon are the property of BinaryOnline or its affiliates or agents and are protected by law and international treaties and provisions relating to copyright. You agree not to remove copyright notices or other indications of protected intellectual property rights of any material you print or download from the Site. You will not obtain intellectual property rights, or any right or license to use such material or the Site, other than those set forth herein.

Images displayed on the Site are the property of BinaryOnline. You agree not to upload, post, distribute or reproduce any information, software or other material protected by copyright or other intellectual property right (including rights of publicity and privacy) without first obtaining permission from the copyright owner and without prior written consent of BinaryOnline.

20. Indemnification

You agree to defend and indemnify BinaryOnline and its officers, directors, employees, and agents and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of / or in any way connected with your access to and/or use of the Site or Services; violation of any of the terms in this Agreement; or breach of any applicable laws or regulations.

21. Term and Termination

Without prejudice to the Company’s rights under this Agreement to terminate it immediately without prior notice to the Client, the Company may terminate this Agreement with immediate effect by giving at least seven Business Days Written Notice to the Client. The Client shall have the right to terminate this Agreement with immediate effect by giving at least seven Business Days Written Notice to the Company.

Termination by any Party will not affect any obligation which has already been incurred by either Party or any legal rights or obligations which may already have arisen under the Agreement or any Transactions made hereunder. Upon termination of this Agreement, all amounts payable by the Client to the Company will become immediately due and payable including (but without limitation) all outstanding costs and any other amounts payable to the Company, any charges and additional expenses incurred or to be incurred by the Company as a result of the termination of the Agreement.

Once notice of termination of this Agreement is sent and before the termination date:
(a) The Client will have an obligation close all his Open Positions. If he fails to do so, upon termination, the Company will close any Open Positions at current prices;
(b) The Company will be entitled to cease to grant the Client access to the Platform(s) or may
limit the functionalities the Client is allowed to use on the Platform(s);
(c) The Company will be entitled to refuse to accept new Orders from the Client;
(d) The Company will be entitled to refuse to the Client to withdraw money from the Trading Account and the Company reserves the right to keep Client’s funds as necessary to close positions which have already been opened and/or pay any pending obligations of the Client under the Agreement.

Upon Termination any or all the following may apply:
(a) The Company has the right to combine any Client Accounts of the Client, to consolidate the Balances in such Client Accounts and to set off those Balances;
(b) The Company has the right to close the Trading Account(s);
(c) The Company has the right to convert any currency in the Trading Accounts;
(d) The Company has the right to close out the Client’s Open Positions;
(e) In absence of illegal activity or suspected illegal activity or fraud of the Client or instructions from the relevant authorities, if there is Balance in the Client’s favour, the Company will (after withholding such amounts that in the Company’s absolute discretion considers appropriate in respect of future liabilities) pay such Balance to the Client as soon as reasonably practicable and supply him with a statement showing how that Balance was arrived at and, where appropriate, instruct any Nominee or/and any Custodian to also pay any applicable amounts. Such funds shall be delivered in accordance to the Client’s Instructions to the Client. It is understood that the Company will effectuate payments only to an account in the name of the Client. The Company has the right to refuse, at its discretion, to effect thirty party payments. In the event that the Client fails to provide instructions or the Client cannot be reached at his last known address, the Company shall forward such funds (at its sole discretion) directly to his bank account as notified to us or by way of a check sent by mail to the address recorded in his Registration Data. It is the Client’s responsibility to update his Registration Data, the company having no liability towards the Client for any lost money.

22. General Clause and Disclaimer

BinaryOnline will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority.

BinaryOnline does not operate, conduct business, maintain offices or provide services from within the US, and does not target, promote or solicit clients from the US. In case the Client is situated or the citizen of the US, it must acknowledge to the Company that it has approached the Company on its own initiative, without solicitation or publication on behalf of the Company, Either by independently locating the Company over the WWW or by independent referral by a third party not associated with the Company. The Client further acknowledges that it is legal for the Company to provide the Client with the services contemplated in this Agreement. The Company is adherent about keeping the law and the Client’s acknowledgements above are an important condition for the Company to provide the Client with the Services.

In the event that any provision in this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

The failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.

BinaryOnline may assign this Agreement or any rights and/or obligations hereunder without your consent.

All the T&C and/or any agreement between the client and BinaryOnline is subject to and according to the Investment Testimony Form.

BinaryOnline may amend the terms of this Agreement from time to time by posting the amended terms on its Site. You are responsible for checking whether the Agreement was amended. Any amendment shall come into force as of the day it was published on the Site. If you do not agree bound by the changes to the terms and conditions of this Agreement, do not use or access our Services and inform us in writing immediately.